Use URLin.bio Contact when a guide does not resolve the issue or you need an account-specific check.
What information should I include?
- The email address associated with the affected account.
- The relevant public URL, resource type, or page name.
- A short description of the expected result and the actual result.
- The steps that reproduce the issue and the approximate time it happened.
- The device and browser involved, and whether the issue also happens on another device.
- The exact error text and a screenshot with unrelated personal information removed.
What about billing or team issues?
For billing, include the payment provider and transaction reference rather than full card details. For a team issue, identify the team and action you cannot access. For a missing feature, include the feature name and the allowance shown in Account → Plan.
What should I keep private?
Do not send your password, one-time sign-in code, authenticator setup secret, reset link, secret API key, or full card number. Remove customer names, contact details, and unrelated transactions from a screenshot unless they are necessary for an appropriate support process.
Where should I report a problem?
Contact URLin.bio for help with your account, saved resources, or the service itself. If the issue involves an external destination, payment account, or integration, include the relevant provider name and the step at which the problem occurs.