Start with the exact error and the allowance shown in the AI area you are using. Document, word, image, transcription, and file-size limits are separate controls.
A tool is visible but I cannot create anything
Review Account → Plan and the usage counters in AI Documents, AI Images, or AI Speech to Text. A zero document or image allowance can block that operation even if another AI allowance is available. If selecting a feature opens Plans, check its access permission.
The request is rejected or times out
Check required fields, the selected output size or language, and any upload restrictions. For a prompt-related error, simplify the request and remove unsupported instructions. If a request appears to be processing, check the resource list before submitting again, as a timeout does not always show the final result.
The result contains errors or unsuitable content
Revise the input with the missing facts, audience, or constraints. Verify generated claims and important details yourself. For an image, inspect the full result before using it; for a transcript, compare unclear passages with the recording.
What should I send support?
Provide the feature name, approximate request time, the displayed error, and the expected result. Share a minimal example that demonstrates the issue. Do not include private source recordings, customer information, or credentials unless an appropriate support process specifically requires them.