Check the account, payment status, and plan details before retrying a purchase. The exact message displayed by URLin.bio or the payment provider helps identify the next step.
The provider charged me but my plan did not change
Check Account → Plan and Account → Payments while signed in to the account that made the purchase. Keep the provider confirmation and transaction reference. Contact support if the expected plan is still absent; do not make another payment solely to force an update.
My code or discount is rejected
Confirm whether it is a redeem code or a checkout discount. Check the selected plan, spelling, eligibility, and offer conditions. A redeem code can replace a plan, so do not submit it experimentally against an unrelated plan.
My plan is active but a feature is locked
Compare the exact feature and allowance in Account → Plan with the control you selected. A block count, a block-type permission, and an AI allowance can be different limits. Include the feature name and error message when asking support to check an account.
How do I ask about a refund or an incorrect charge?
Use Contact with the transaction reference and a short explanation. Review the terms linked at your checkout and the conditions of the purchase. This guide does not create a separate refund promise or replace those terms.